Privacy Policy

Effective Date: 2025.02.01

At Royal Party Balloons, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. Our store is located in Montreal, and we deliver throughout Montreal and the North Shore.

If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

Introduction & Scope

This Privacy Policy applies to all visitors, customers, and users of the Royal Party Balloons website. By accessing or using our site, you acknowledge that you have read, understood, and agreed to the collection and use of your information as described in this policy.

Information Collection

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account or place an order (e.g., name, email address, phone number, shipping and billing addresses, and payment details).
  • Subscribe to our newsletter or contact us via email or phone.

Non-Personal Information

We also collect non-personal information automatically when you visit our website, including:

  • Browser type, device information, and IP address.
  • Cookies and usage data to improve our website performance and enhance your browsing experience.

How We Use Your Information

Royal Party Balloons uses your information to:

  • Process and fulfill your orders.
  • Communicate with you regarding your order status, customer service, and promotions (if you have opted in to receive marketing communications).
  • Improve our products, services, and website through analytics and feedback.
  • Comply with legal obligations and protect our rights and the rights of our customers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your user experience by remembering your preferences and login details.
  • Analyze website traffic and usage patterns.
  • Serve targeted advertisements based on your interests.

You can manage your cookie preferences through your browser settings.

Data Sharing and Third-Party Services

We may share your information with:

  • Service Providers: Trusted third-party vendors (e.g., payment processors, shipping companies) who assist us in operating our website and delivering your orders.
  • Legal Requirements: Authorities or other third parties when required by law or to protect our rights.
  • Marketing Partners: In cases where you have given explicit consent to share your information with our marketing partners.

We do not sell or lease your personal information to third parties for their marketing purposes.

Data Security and Retention

Data Security

We implement industry-standard security measures, including SSL encryption and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access and Correction: Request access to and correction of your personal information.
  • Opt-Out: Unsubscribe from our marketing communications at any time.
  • Data Deletion: Request the deletion of your personal information, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the details provided below.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected data from a child under 13, please contact us immediately so that we can take the appropriate measures.

Changes to This Privacy Policy

Royal Party Balloons reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the Effective Date at the top of this policy and, where appropriate, notify you via email or a notice on our website. We encourage you to review this policy periodically to stay informed about our information practices.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

By shopping with Royal Party Balloons, you agree to the terms outlined in this Privacy Policy.
Thank you for trusting us with your personal information.